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Articles from prabhu Govindaraju | Selfgrowth.com
- Patient Experience Management: Beyond Hospitality - by Submitted on Dec 28, 2011 from prabhu GovindarajuPatients demand to be treated like customers. This can happen only when a healthcare center implements a patient-care centric process with less focus on hospitality. by G. Vishwanand (vishy) Why do we go to a certain shopping mall often? Why do we prefer a particular restaurant even if it is ...
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