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Cynthia Lett is The Official SelfGrowth.com Guide to "Business Etiquette". You can find complete information on Cynthia Lett and her products by visiting www.lettgroup.com.
SelfGrowth.com Recommended Articles:
International Protocol: International Greetings - By Cynthia LettHow To Meet 300 People In 30 Seconds - By Cynthia Lett- In the Finance Industry, Building Trust Begins with Your Wardrobe - by Submitted on Aug 21, 2009 from Patty BuccellatoIn the hard-hit finance industry, building trust with clients unnerved by the shaky economy is critical. Creating a trustworthy image begins with the most visible element of your personal brand - your wardrobe. Expectations for the finance industry are more conservative than other business ...
Views: 1877(3 votes) - Minding Your PDA P’s and Q’s - by Submitted on Aug 21, 2009 from Diane CraigNew party protocols? I’d venture to say that PDAs are more commonly carried than pens, or even combs, in the pockets and purses of most urbanites. Every week, I receive questions for BlackBerry etiquette or iPhone protocols and our May newsletter provided tweetiquette tips. Social ...
Views: 1713(1 vote) - Collaboration - by Submitted on Aug 17, 2009 from Intent.com AuthorsIt is highly appropriate that this posting is principally written by my friend, colleague, and collaborator Elad Levinson. If it weren't for Elad, I doubt I would have written Working for Good: Making a Difference, While Making a Living last year. Elad's insights, support, guidance, and ...
Views: 889(1 vote) - Document Dilemma - by Submitted on Aug 26, 2009 from Diane CraigManaging your office environment Apple Stores across North America take pride in being paperless environments. They use technology to circumvent reams of paper, with only an occasional departure from their paperless guidelines. Apple may be the exception, rather than the rule. If memory ...
Views: 3864(1 vote) - 3 Secrets to Tweeting Your Brand and Business Successfully - by Submitted on Aug 02, 2009 from Dainaz S ILLAVAAre you a Tweet addict? I am so passionate about social media that everyday I enjoy the infinite ways people post tweets and how they bring out their personalities and brand messages. If you are a business owner it is very important for you to feel deeper connection to the customers and ...
Views: 1770(3 votes) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9227(3 votes) - Three Keys to Excellent Customer Service - by Submitted on Mar 01, 2021 from Dr Rick GoodmanIf you’re like me and I know many of you are out there, when it comes to customer service there are certain traits that stand out and can make or break a business. The three simple traits that I have noticed in businesses that deliver first-class service are the following: 1.They Listened to ...
Views: 9227(3 votes) - Forbidden Words - Cursing and Swearing - by Submitted on Jul 21, 2009 from Diane CraigEarlier this month, Global News asked me to appear on the 6 o’clock news to comment on the social taboo of foul language or cursing and swearing. I was being asked to comment on the etiquette of cursing–an oxymoron if ever I heard one! (Swearing – meaning solemn promise – is another subject ...
Views: 2446(1 vote) - Networking is Not Selling - by Submitted on Jul 20, 2009 from Kaya SingerYou've probably all had the "used car salesman" experience at networking groups. You meet a new person, and doing the normal protocol, you politely ask them what they do. They immediately launch into a passionate pitch about how wonderful their product is and assure you that you'll be dead next ...
Views: 1164 - RSVP or Répondez s’il-vous-plait - by Submitted on Jul 19, 2009 from Diane CraigTranslation: please respond A client writes: There seems to be a lot of confusion about RSVP. I noticed this with two invitations I recently sent out. The first was to an intimate bridal shower at my home, and the second, to a costly destination wedding. I understand my experience was ...
Views: 1840 - Achieving Recession Chic: 10 Affordable Style Strategies - by Submitted on Jul 17, 2009 from Patty BuccellatoWith consumer confidence levels low, even the most enthusiastic shoppers are acting with caution. Some are even cutting back as the recession progresses. According to The NPD Group's Economy Tracker (March 2009), confidence levels have dropped to 36.7, down from 38 in October. The number gives ...
Views: 1563(1 vote) - Paying Out of Appreciation or Obligation! - by Submitted on Jul 01, 2009 from Charlene RashkowThe attitude one has when paying for services rendered is a subject that few people acknowledge or even consider, yet the impact on the recipient goes far beyond simply writing a check or depositing money into someone's account. I had the good fortune of working with a client who ...
Views: 2149(2 votes) - Get a Grip! Six Handshakes You Need to Know - by Submitted on Jun 03, 2009 from Lillian BjorsethWhile people may decide 10 things about you within 10 seconds of seeing you, it takes only 1-3 seconds to speak volumes through your handshake. Having a firm handshake is essential in the business world. It’s a key ingredient in creating a good first impression. President and Michelle Obama ...
Views: 3546(1 vote) - Style: A Time and Place for Everything - by Submitted on May 31, 2009 from Sandy DumontFashion comes and goes with the whims and moods of the moment—often with little or no concern for the results in the mirror. Thus, being in style is not the same as having style. Having style implies that one is a creature of natural refinement and elegance. Being in style suggests that a person ...
Views: 2165 - Three Sure-fired Ways Small Town Businesses Can Lose Customer Loyalty - by Submitted on May 27, 2009 from Patricia SimoneauI live in a small rural community in Western Canada, sandwiched between a “small city” of about 80,000 and a major metropolitan center. There’s a lot of pressure to buy from local businesses in order to support our entrepreneurial base. I’m in favor of keeping it local whenever it’s possible. ...
Views: 1752(3 votes) - ***Gentlemanly Ways - by Submitted on May 18, 2009 from Shannon SmithIn this hyped and frenzied world of impersonal communication, most people have forgotten the value of common courtesy, decent manners and correct social etiquette. “The world was my oyster until I used the wrong fork.” -Oscar Wilde Today the rigid rules of “society” of years gone by have faded ...
Views: 2162 - Send Your VP of Sales and Marketing a Thank You Note (They're Not Just for Job Interviews) - by Submitted on Dec 19, 2009 from Peggy McKeeMany sales reps who spend time with upper-level people in their organization (for example--they go on a few sales calls with you, they sit down with you to talk, etc.) feel intimidated and as if they are wasting that person's time. Don't feel that way. They don't. If you are a rising star in ...
Views: 7286 - Consider Your Source and Gudie for Ethic Practices When Formulating Corporate Policy! - by Submitted on May 12, 2009 from Bobby MillerDetermining what should be your business practices and how you set policies is something that we need be very careful of. We should approach our research and advice we follow with a little extra caution and with an objective eye. As we look at what is happening in the global economy, we can ...
Views: 1611 - How to Write a Resignation Letter: Resigning on a Positive Note - by Submitted on May 07, 2009 from Michael LeeIf you’re entertaining thoughts of leaving your current office, you’d better learn how to write a resignation letter the right way. Even if you have one foot already out the door, it is no excuse to submit a shabby letter. Learning how to write a resignation letter properly gives your boss the ...
Views: 5246(2 votes) - ***Meeting Mastery - by Submitted on Apr 30, 2009 from Shannon SmithIf you conduct a number of meetings a week and they seem to get longer and longer, and accomplish less and less, here are some guidelines on how you can hold a meeting that is more productive and positive. We have all attended meetings that seem to go on and on and on… but it is only if you let ...
Views: 1942 - Email Etiquette - by Submitted on Aug 05, 2009 from Laurie BornsteinHave you ever received an email message from someone you don't know? Have you ever received a message or chain letter that someone forwarded to you and deleted it without opening it? Have you ever received a message without a subject in the subject line? Have you ever received a message with ...
Views: 1817 - Body Language and Behaviour Bloopers - by Submitted on Apr 22, 2009 from Diane CraigBody language and tone of voice convey 93% of our messages - not words - according to Dr. Albert Mehrabian, international expert on non-verbal communication. Surprisingly, spoken words account for only seven percent of what listeners perceive. With this in mind, let's visit some ...
Views: 2710(2 votes) - Being Aware of Unique Cultural Needs - by Submitted on Apr 22, 2009 from Tom HopkinsIf you do business with people from cultural groups different than your own, you would be wise to invest some time understanding their cultures as well as their needs in terms of your products and services. You may not necessarily be doing business with people in another country, but with those ...
Views: 5257(1 vote) - How to Recover from Bloopers, Blunders and Faux Pas - by Submitted on Apr 22, 2009 from Shelle Rose CharvetThe dictionary defines a faux pas, as a false step (which is the literal translation from French) or a breach of etiquette. A blunder is a stupid mistake, to move awkwardly or stumble or to utter stupidly or confusedly. Bloopers are defined as a clumsy mistake, especially one made in public. ...
Views: 4103 - Training and Corporate Culture - by Submitted on Apr 20, 2009 from Rene StrydomCorporate culture, can be described as a way of business life within an industry and is created, maintained and projected by an underlining set of beliefs. The culture within an organisation is often shared subconsciously, by management and staff members and can also be referred to as the ...
Views: 3048 - How To Work With Less Staff - by Submitted on Apr 16, 2009 from Niall KennedyIf your manager keeps complaining and becomes a victim then everyone loses. Since you are in this situation you should decide immediately that it is not an ideal and make a commitment to putting your best foot forward. Here is an easy guide to follow: 1. Choose your attitude. Positive ...
Views: 1715 - The Unhappy Client - by Submitted on Apr 02, 2009 from Terri CareyCustomer Support is a large part of what I currently do as well as what I have done over the last 20 years. Of all of the things we have to do to make a business run, attending to the customer is one of the most important. Without the customer, there would be no business. Over the years of ...
Views: 2676 - Battle of the Generations - by Submitted on Apr 01, 2009 from Bonnie PriceNot since the women's movement caused an uproar over the "Battle of the Sexes" has there been so much press about a change in the workplace. The "Battle of the Generations" has been getting a lot of attention in the past several months and it's mostly centering on the youngest generation in the ...
Views: 2332 - You Are What You Wear - by Submitted on Mar 17, 2009 from Joan CurtisHow do you tell someone what not to wear? When it comes to looking professional, many factors come into play. We all recognize the need to be clean and pressed (right?), but what about our hair or our nails or the scuffs on our shoes? I remember years ago interviewing candidates for a CEO ...
Views: 1841 - Is It A Hoax Or Is It Real? - by Submitted on Feb 28, 2009 from Andrew MalekMany of us have received e-mail from friends, family members, or coworkers that seemed too shocking, funny, or weird to be true. Will private cell phone numbers soon be provided to telemarketers, causing you to pay for everything from aggressive insurance sales calls to credit card companies ...
Views: 1226(1 vote) - Conflicts at Work - by Submitted on Feb 26, 2009 from Leland ShieldsDo you ever come home steaming about an interaction you had that day in your place of work? Are there people at your job you avoid or wish you could avoid? Do these relationships sour your job satisfaction? If so, you are not alone. A study in the mid 90’s reported that 84% of companies ...
Views: 1583 - What's your rate of return for investing in your personal business image - by Submitted on Feb 25, 2009 from Diane CraigWhat’s the rate of return for investing in your personal business image? Is there evidence that corporate bottom lines correlate with polished business manners? Does the manner in which an individual presents oneself, both in dress and behaviour, contribute to increased profitability? I’ve ...
Views: 1589 - Is Customer Service Lost in Internet Marketing? - by Submitted on Feb 25, 2009 from Kathy AnchetaChange your ads regularly. Your prospects could get bored seeing the same ad all the time. Statistics show people usually see the same ad 7 times before they actually buy. Just change them enough to keep them from being over-exposed. For example, if your ad said. "FREE Killer Marketing E-book!", ...
Views: 786 - What Can Laws do without Morals? - by Submitted on Feb 24, 2009 from Jason SandlerIn today’s highly competitive modern world we hear more and more about unethical behaviour, either in business, politics or even in broader social activities. Values are the rules by which we make decisions about good and bad, right and wrong, or simply about our likes or dislikes Morals are ...
Views: 2695(1 vote) - How to Cultivate Invisible Ecology in Your Business - by Submitted on Feb 24, 2009 from SelfGrowth.com ArticlesHave you ever walked into a store and instantly felt a pleasing warmth and friendliness that made your shopping experience wonderful? Did you notice that something special was going on, but you couldn’t quite put your finger on it? I call this “something special feeling” the invisible ecology of ...
Views: 973 - Resume Tips: What Never to Put in Your Resume - by Katie Yeakle, the executive director of American Writers & Artists, Inc. (AWAI), http://www.awaionline.com/bio/katie-yeakle/, announced today AWAI's top five resume-writing tips to help secure job interviews and obtain new clients quickly.
"As the competition for jobs rises in today's economy, ...
Views: 1211 - The most effective techniques for working a room with finesse and success - by Submitted on Jan 29, 2009 from Diane CraigWhen we first receive an invitation, it is always exciting but as the date approaches, the excitement of attending the function is now turning into a chore, it is on the evening of your favorite show, your son’s hockey game or you just plain want to go home and be quiet. You may hear this ...
Views: 1393 - Is Your Fear Setting You Back? - by Submitted on Jan 22, 2009 from Shellee HaleHave you ever stood by watching someone get angry? These days, it’s pretty easy to lose your cool. Sure, most of us are happy when times are good. But times aren’t good. The economy we find ourselves in is almost as bad as it gets, and it affects nearly everyone. At last count, more ...
Views: 1393 - How to Survive a Boring Presentation - by Submitted on Jan 20, 2009 from James LeGrandSo, there you are, sitting through yet another boring presentation. As you are actively not listening and you sit back in your chair, you suddenly feel the sharp poke of an elbow from your neighbor. That's when you realize that you've been asleep. What's worse is that as your eyes open, the ...
Views: 5468 - How Not to Lose a Business Relationship - by Submitted on Jan 08, 2009 from Sandy DixonIt is estimated that more than 50% of business is the result of relationships that have been built with clients. If you think that you are going to get business because you have the lowest fees, the best service or most innovative product---dream on. The truth of the matter is, if you are not ...
Views: 1278 - Company Holiday Parties - by Submitted on Dec 09, 2008 from Crystal O'BrienThe holiday season is upon us once again, it seems to come quicker and quicker each year. In the spirit of the holiday season, having a company holiday party always seems the festive thing to do. Office parties can be an excellent opportunity to lift employee morale and celebrate organizational ...
Views: 1646 - Do You Give the Right First and Last Impression? - by Submitted on Nov 27, 2008 from Corinne ElletsonThe First and Last Impressions are What Count the Most in Business In Hawaii, the word Aloha means both hello and goodbye. They believe you should end a meeting with the same warmth and openness that you started with, if it be a short parting between friends or an indefinite farewell between ...
Views: 1309 - The World of Work - by Submitted on Nov 21, 2008 from FSB AuthorsThe world of business and employment can be a cutthroat one, which is why it helps to be ahead of the game and gain an advantage over competitors whether individuals or entire companies. Business Internet Domain Names As with all aspects of selling yourself, choosing a name for your website is ...
Views: 967 - A Positive Workplace Means Positive Business Etiquette - by Submitted on Nov 17, 2008 from Mary Jane ParisNo matter what the industry or business sector, “Positive Workplaces” are built on successful people-to-people relationships, beginning with the most critical component, the partnership between managers and employees. This relationship sets the tone and impacts the workplace. The workplace ...
Views: 3942 - Good and Profit: Not Always Synonymous - by Submitted on Nov 16, 2008 from Oswald EppersIn the business world the words "good" and "profit" are used almost as synonymous but challenges of our modern world require a redefinition of profit and the development of a more sustainable growth model including and benefiting all of society and protecting natural resources. In the business ...
Views: 1122 - Arbitrage Opportunities In Bond Market - by Submitted on Nov 03, 2008 from Satya VeeravalliArbitrage refers to buying an instrument or a commodity in one market and simultaneously selling it in another, making clear and risk less profit. Arbitrage opportunities are available when markets are not efficient. A person who makes risk less profit by using market inefficiencies is called an ...
Views: 8120 - How To Humiliate Yourself And Ruin Your Reputation In Under 5 Minutes (Without Getting Drunk!) - by Submitted on Oct 25, 2008 from Nate RifkinThere’s a little device that has the potential to get you fired, make your spouse leave you, and humiliate yourself in front of your friends and family. And chances are you used it already today – and will use it again. Know what it is? It’s EMAIL. And using email is exactly the same as ...
Views: 5268 - Making Humour Work...At Work - by Submitted on Oct 25, 2008 from Victor BrettA good laugh will do wonders for you as smiling and laughing lowers your stress levels, wins you a friendly reputation, and helps your usually tense co-workers and bosses to relax. Humour on the job will do a lot for your career, but there are a number of things you need to know about laughter ...
Views: 1548 - How To Banish Monday Morning Blues Forever! - by Submitted on Oct 09, 2008 from Ed ToupsFor me, getting Mondays started on the right foot was one of the hardest things to do. I would ease myself into the work week like I ease myself into a swimming pool that is uncomfortably too cold…anxiously, rigidly and not looking forward to it. Once in the office, I’d start off slow. I ...
Views: 1016 - Simple Rules Of Successful Business Greeting Cards - by Submitted on Oct 09, 2008 from Jeff FainWith the holidays right around the corner, many are preparing to send their annual business holiday greeting cards to their customers and vendors. To make the most of this marketing activity it is important to follow a few simple etiquette rules. If you are putting forth the effort to send the ...
Views: 2030 - Creating A Dream Team - by Submitted on Aug 31, 2008 from Jane MorrisonSince the focus of my business is to help professional women be successful, I'm used to focus on helping working women create a support, or “Dream Team” in the business arena. But I’ve realized that women who are stay at home moms need the support of a “Dream Team” ...
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