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Articles from Surabhi Joshi | Selfgrowth.com
- THE BEST CUSTOMER SEGMENTATION TOOLS FOR A FRUITFUL MARKETING CAMPAIGN - by Submitted on Jan 22, 2018 from Surabhi JoshiCustomer segmentation basically refers to the process of dividing customers into groups based on common characteristics so companies can market to each group in an efficacious manner. Why do businesses need it? Well, according to a research, segmented marketing campaigns have been shown to ...
Views: 513 - TOP 5 FACTORS RESPONSIBLE FOR HIGH CUSTOMER FRUSTRATION LEVELS - by Submitted on Jan 22, 2020 from Surabhi JoshiCustomer frustration exists in every business. It may be due to an unresolved query or due to the hassle caused by the company during the return or exchange of a product. There are a lot of reasons that cause customer frustration. Here’s a list of the top five reasons responsible for the ...
Views: 513 - WEB SELF-SERVICE: KNOW HOW IT BENEFITS A BUSINESS AND ITS CUSTOMERS! - by Submitted on Nov 20, 2017 from Surabhi JoshiWeb self- service is a type of electronic support, which allows the customers and agents to access information. It enables them to performs tasks over the internet, without any other interference from another agent in a customer support center. Web self-service systems employed for ...
Views: 513 - LEAD MAGNETS FOR AN EFFICIENT CONVERSION: I - by Submitted on Feb 11, 2019 from Surabhi JoshiAs mentioned in our earlier posts, a lead magnet is an incentive in the form of free e-books, webinars, whitepapers or something of that sort given away to someone in exchange for their email address. It can even be considered as a bribe that marketers offer to potential buyers in exchange for ...
Views: 512 - Live Chat for travel business - by Submitted on Jun 26, 2018 from Surabhi JoshiDid you realize that a live chat on your website can help you grow your site conversion rate and in this way increment your travel agency sales? As a travel agency or a promoter that sells travel products directly on your website, you probably spend a notable amount of time and money to get ...
Views: 512 - PROVIDING EXCEPTIONAL CUSTOMER SUPPORT THROUGH SOCIAL MEDIA - by Submitted on May 20, 2017 from Surabhi JoshiCustomer expectations are increasing with each passing year. This calls for the creation of a seamless experience that spans the showroom floor to the social media platforms. This can be done by providing exceptional customer support through multiple channels including social media. Let’s have a ...
Views: 512 - 5 PROVEN STRATEGIES TO BOOST BRAND ADVOCACY FOR YOUR BUSINESS - by Submitted on Jan 31, 2020 from Surabhi JoshiBrand advocacy is all about your brand lovers introducing your products and services to new customers efficaciously acquiring new customers and boosting your sales. Working towards brand advocacy can actually cut out on a business’s marketing expenses and still boost revenues like never before. ...
Views: 511 - BENEFIT YOUR BUSINESS WITH GAMIFICATION! - by Submitted on Apr 30, 2018 from Surabhi JoshiGamification is all about using game design elements in non-game contexts so as to improve user engagement, productivity, ease of use, the usefulness of systems, physical exercise and a lot more. This powerful concept, when used for businesses, provides a number of benefits. Read on to know how ...
Views: 511 - DO YOU STILL THINK LIVE CHAT SUPPORT IS NOT MEANT FOR YOUR WEBSITE? - by Submitted on May 28, 2018 from Surabhi JoshiSo, you still think your business can thrive without a live chat service today? Well, if that’s what’s on your mind, you need think again! The most successful businesses today are the ones that value their customers and be there to assist them every hour of the day. And that’s possible due to a ...
Views: 511 - Live Chat : A New Way For Customer Interaction! - by Submitted on Feb 22, 2020 from Surabhi JoshiToday live chat is becoming the most popular customer support tool for many type of businesses. It hardly matters whether the business uses live chat to support the visitors or to resolve the concerns of your visitors and potential customers, it can and it does, increase both sales and ...
Views: 511 - YOUR GUIDE TO CALL CENTER SCHEDULE ADHERENCE - by Submitted on Sep 21, 2019 from Surabhi JoshiCall center schedule adherence is an important terminology related to call centers. It refers to the common metric used in the call center to determine whether or not call center agents are working the amount of time they are scheduled to work. Schedule adherence can take into account time spent ...
Views: 511 - LIVE CHAT TIPS: GUIDE TO CREATE BEST ONLINE CUSTOMER SERVICE - by Submitted on Jun 21, 2018 from Surabhi JoshiEverything you do in business, you do it for the customers. There are thousands of reasons why excellent customer service is worth every penny and your time. Here is the guide to some Live Chat etiquettes on how to conduct a chat and to create the best Live Chat experience for your ...
Views: 510 - Live Chat – Improved Customer Service And Loyalty - by Submitted on Feb 29, 2020 from Surabhi JoshiLive chat is effective for many reasons. Live chat provides your clients and your potential customers with immediate access to your support staff and sales team (vice versa). With live chat your team is equipped with many more opportunities to convert these visitors into paying clients or ...
Views: 510 - WHAT IS AN ANI IN A CUSTOMER SUPPORT CENTER? - by Submitted on Nov 15, 2019 from Surabhi JoshiANI is an abbreviation for Automatic Number Identification. It is a service that provides the receiver of a telephone call with the number of the calling phone. The method of providing this particular information is determined by the service provider (such as AT&T, MCI, Sprint, and so forth). ...
Views: 510 - HOW TO MAKE YOUR CUSTOMER SUPPORT AGENTS MORE PRODUCTIVE? - by Submitted on Jan 24, 2020 from Surabhi JoshiCustomer support agents form the backbone of the customer service that you provide to your customers, so, it’s imperative that you prepare them in the most appropriate manner. Here are the best tips to make your support agents more productive and yield the best results through your customer ...
Views: 509 - CHATBOTS FOR BANKING: THE PERFECT BLEND FOR A 100% CUSTOMER SATISFACTION! - by Submitted on Dec 05, 2017 from Surabhi JoshiBusinesses today, place so much importance on their customers and why not? After all, it’s because of and for the customers that a business exists. That’s the reason numerous attempts are made to assist the customers whenever they need help. However, just providing a number of different customer ...
Views: 508 - Expand Your Social Traffic With Live Chat - by Submitted on Jun 22, 2018 from Surabhi JoshiLive Chat has been the talk of the town for a while now. You know everything about it from features, advantages to its functions. But you might not be well versed on how to use Live Chat for growing your company’s social media traffic. Customers have more options than ever when it comes to ...
Views: 508 - TIPS TO REDUCE CALL CENTER SHRINKAGE: II - by Submitted on Oct 29, 2019 from Surabhi Joshi1. Forecast down to appropriate intervals: A particular number of agents is needed at different times of day to handle typical call volumes. This number is termed as “Base staff” and varies by time of day or day of the week. It is said to be a good practice to forecast down to about 15- or ...
Views: 508 - TOP FACTORS THAT CAUSE CART ABANDONMENT: II - by Submitted on Jul 31, 2019 from Surabhi Joshi1. Costly products: Extremely high cost of products is also a reason for cart abandonment. If your products are costly, people will not buy them. In other words, if you are driving up the prices, the users may look elsewhere or consider buying it for less elsewhere. 2. Discount ...
Views: 508 - Ways To Get The Most Out Of Canned Messages In Live Chat - by Submitted on Jun 30, 2018 from Surabhi JoshiCanned messages are pre-defined answers to frequently asked questions from clients. Many companies see canned messages as an approach to propel customer service efficiency because customer representatives don’t have to type long custom messages for example step by step instructions. That is ...
Views: 508 - LIVE CHAT LETS ITS CUSTOMER BE IMPULSIVE - by Submitted on Dec 27, 2018 from Surabhi JoshiThe most glaring benefit of live chat exists in its name: it’s live. This implies all the set of positive connotations, and the apparent one being that it’s quick. The moment your visitor is having a question about something related to your website, he can immediately get in touch with the ...
Views: 507 - How Does Live Chat Helps Your Online Business? - by Submitted on Feb 26, 2020 from Surabhi JoshiHaving an online business requires an effective and round the clock customer support. Since the majority of the customers are preferring customized products it becomes essential to offer them with suggestions and get their concerns addressed in real time. Getting live chat added to your website ...
Views: 507 - Live Chat : Increase Brand Awareness And Sales - by Submitted on Mar 05, 2020 from Surabhi JoshiLive chat is an immensely effective marketing solution for encouraging sales. It is of great help to promote your business and products. Live chat also improves brand recognition and boosts customer loyalty. With live chat and other statistics tools, you can gather the details of your website ...
Views: 506 - LIVE CHAT – OFFERS CLIENTS GUIDANCE AROUND YOUR WEBSITE - by Submitted on Sep 05, 2018 from Surabhi JoshiLive chat as we are aware provide solution to your customers in real time. Another benefit of having live chat at your site is that the agents can identify the client pain point and understand every customer related issue to the best of their ability and can offer timely solutions ...
Views: 506 - YOUR CUSTOMERS ARE ON YOUR WEBSITE! WHERE ARE YOU? - by Submitted on Jul 21, 2018 from Surabhi JoshiYour customers don’t look at their watch before visiting your website then, why don’t you look at it while serving them. Serving them for a few hours in a day, these days, is not enough and your absence from your website can hurt you severely in the most literate sense. A 24/7/365 service ...
Views: 506 - ALL YOU NEED TO KNOW ABOUT SALES PROMOTION - by Submitted on Jan 14, 2019 from Surabhi Joshi“Sales promotion” refers to those marketing activities that stimulate consumer shows and expositions. It may be further defined as a vital bridge or a connecting link between personal selling and advertising. In most cases, sales promotions come in the form of discounts. As a matter of fact, ...
Views: 505 - BOOST YOUR CSAT: SURE FIRE TIPS TO RAMP UP YOUR E-COMMERCE SUCCESS! - by Submitted on Oct 09, 2017 from Surabhi JoshiCSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving. There are a number of tips that are ...
Views: 505 - LIVE CHAT MARKS DECREASED COST! - by Submitted on Sep 15, 2018 from Surabhi JoshiLive chat provides you exceptional customer service. It is the most preferred customer support and also reports immensely high level of customer satisfaction. And of course happier customers means more to your business as it also includes repeat business from your loyal customers. This also ...
Views: 505 - PROVIDING AN EXCEPTIONAL CUSTOMER SUPPORT THROUGH SOCIAL MEDIA - by Submitted on Jan 16, 2020 from Surabhi JoshiCustomer expectations are increasing with each passing year. This calls for the creation of a seamless experience that spans the showroom floor to the social media platforms. This can be done by providing exceptional customer support through multiple channels including social media. Let’s have a ...
Views: 505 - THE BEST WAYS TO MANAGE YOUR REMOTE CUSTOMER SERVICE TEAM - by Submitted on Jan 31, 2018 from Surabhi JoshiWhy a remote customer service team? Well, there are a number of reasons: i) Remote working has grown extremely popular ii) Employees working remotely feel a sense of having a control over the environment they are working in and hence are more productive iii) Working while enjoying ...
Views: 505 - Why Live Chat Script Is Necessary - by Submitted on Jul 16, 2018 from Surabhi JoshiAn effective live chat script is like a play with a pick-your-own-experience twist. It’s part performance and part audience participation, and if done accurately, can be a lot of fun. Your job, as a remarkable live chat agent, is to know all the diverse possible outcomes and to lead your client ...
Views: 505 - KILLER TIPS TO IMPROVE YOUR SOCIAL MEDIA CUSTOMER SUPPORT - by Submitted on Jun 07, 2018 from Surabhi JoshiSocial media platforms do a lot more than just connecting the people around the globe. Businesses can use social media for a number of purposes like gaining wider exposure, providing customer support and more. Here are some of the best tips that can help you provide exceptional customer service ...
Views: 504 - LIVE CHAT : OFFERS REAL TIME CHAT SUPPORT - by Submitted on Aug 30, 2018 from Surabhi JoshiThe problem online stores are witnessing currently is abandoned shopping cart which is a real bad news for the business. Even it is not sure that when a customer adds a product to his shopping cart he will make a purchase. This is a real frustration for the online store owners when there is an ...
Views: 504 - THE BEST TIPS TO BOOST YOUR WEBSITE’S LIVE CHAT VOLUME ASAP! - by Submitted on Apr 25, 2018 from Surabhi JoshiYou must have often heard about the benefits that a live chat support provides to any business using this amazing support tool. What nobody tells you is that a live chat support is of no use if your website visitors don’t avail it. In other words, if the chat volume on your website is less, ...
Views: 504 - AGENT STATUS AND ITS IMPORTANCE : II - by Submitted on Oct 15, 2019 from Surabhi Joshi1.Ensures efficient call routing: Agent statuses are taken into account by the call center software in order to direct calls only to those agents who are available to take calls. As a result, the likelihood of inappropriate routing is eliminated. In other words, it helps avoid such situations ...
Views: 503 - ALL YOU NEED TO KNOW ABOUT ASA IN THE CALL CENTERS - by Submitted on Nov 28, 2019 from Surabhi JoshiASA stands for “Average Speed of Answer”. ASA is a call center key performance indicator (KPI) typically referenced by managers while assessing their team’s performance, efficacy and degree of accessibility to their callers. It is a term pertaining to the service industry where it is also ...
Views: 503(1 vote) - ALL YOU NEED TO KNOW ABOUT HIGH-TOUCH CUSTOMER SERVICE - by Submitted on Nov 14, 2019 from Surabhi JoshiCustomer service at a call center is defined as the process of waiting for people to call in with a question and then answering the question or solving the caller’s problem. A high-touch customer service can be regarded as an advanced version of the traditional approach. In this kind of ...
Views: 503 - BOOST YOUR CSAT: SURE FIRE TIPS TO RAMP UP YOUR E-COMMERCE SUCCESS! - by Submitted on Oct 09, 2017 from Surabhi JoshiCSAT or customer satisfaction is the measure of how happy your customers are with your products and services. Customer happiness is something that most of the successful businesses today strive to excel in and the other businesses work at achieving. There are a number of tips that are ...
Views: 503 - HERE’S WHY YOU SHOULD INVEST IN A MOBILE APP FOR YOUR BUSINESS - by Submitted on Apr 21, 2018 from Surabhi JoshiIt’s a no-brainer that the customers today, prefer mobile apps instead of the mobile browsers. So, it’s imperative that every business that heeds to the customers’ mobile requirements is a successful one today. The reason? Well, that’s because: Apps provide a better UX: According to ...
Views: 503 - Live Chat Can Encourage Buyer Confidence - by Submitted on Feb 28, 2020 from Surabhi JoshiLive chat is there at your website to make all the relevant information available to you which can help you to make a solid buying decision. Live chat can make a difference between the journey from the important button “Place Order” button or simply abandoning the cart. With the right live ...
Views: 503 - CUSTOMER EXPERIENCE: THE BEST TIPS TO RAMP IT UP FOR YOUR ECOMMERCE - by Submitted on Oct 10, 2017 from Surabhi JoshiWhat’s your idea of an exceptional eCommerce customer experience? A well designed website, easy navigation, killer content, easy checkout process and stuff? Well, there’s much more that affects customer experience today. The eCommerce customers today are smarter than ever and highly ...
Views: 502 - HOW LIVE CHAT MAKES ALL THE DIFFERENCE TO YOUR BUSINESS - by Submitted on May 04, 2018 from Surabhi JoshiIt won’t be wrong to say that the businesses today, thrive on customer satisfaction. The ones that succeed in meeting or exceeding customers’ expectations are able to benefit themselves to unimaginable extents. Ever wondered what’s common amongst all of those highly successful businesses? They ...
Views: 502 - SELF-SERVICE: THE ULTIMATE FUTURE OF CUSTOMER SERVICE - by Submitted on Jul 18, 2017 from Surabhi JoshiSelf-service is the latest trend in customer service. Customer service is no more limited to answering customer queries through emails or phone calls. Customers today, long for instant solutions which are not possible through the traditional methods of customer service. So, that’s where ...
Views: 502 - Top 5 Lead Generation Software To Benefit Your Business - by Submitted on Feb 18, 2020 from Surabhi JoshiThese days businesses do not prefer cold calling much as there are a number of better options available for connecting with prospects. Lead generation is one of them. In the simplest form, lead generation refers to the act of gathering valuable personal information from a prospect in exchange ...
Views: 502 - WHAT'S SO GREAT ABOUT LIVE CHAT? - by Submitted on Nov 28, 2018 from Surabhi JoshiLive chat is developing a penchant among customers. It is booming as the most popular customer support channel. It was found that “ in Q1 2015, live chat led all other channels in customer satisfaction at 92%.” Live chat is a means of providing immediate online customer support to the ...
Views: 502 - ALL THAT MAY POSSIBLY BE INCREASING THE BOUNCE RATE OF YOUR BUSINESS WEBSITE! - by Submitted on Nov 18, 2017 from Surabhi JoshiBounce rate refers to the measure of the effectiveness of a website in encouraging visitors to continue with their visit. Mathematically it is expressed as a percentage and represents the proportion of visits that end on the first page of the website that the visitor sees. A high bounce rate can ...
Views: 501 - CUSTOMER SUPPORT HABITS THAT YOUR TEAM SHOULD BE FOLLOWING RELIGIOUSLY! - by Submitted on Nov 27, 2017 from Surabhi JoshiHumans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an individual to inculcate a number of habits. When it comes to customer support, these habits may have ...
Views: 501 - HERE’S HOW YOU CAN MAKE YOUR LIVE CHAT SUPPORT MORE FRUITFUL FOR YOUR BUSINESS - by Submitted on Apr 26, 2018 from Surabhi JoshiThe basic idea behind providing a live chat assistance on a website is to remove customer pain points in shortest possible time. It is basically meant to ensure that customers are not left alone with their problems. However, it is important to employ some strategies so that your live chat ...
Views: 501 - LIVE CHAT HELPS TO INCREASE ORDER VALUE - by Submitted on Aug 20, 2018 from Surabhi JoshiLive chat is something that lets you to get connected with your customers right at the website itself. A very convenient place as the customer is already there itself with all his confusions and bombardments. What better place could be there in the world to get your problems resolved than the ...
Views: 501 - ALL THAT AN EXCEPTIONAL SOCIAL CUSTOMER SUPPORT DOES FOR YOUR BUSINESS - by Submitted on Jan 23, 2018 from Surabhi JoshiThe world’s leading brands are more of social media savants today. In fact, every business or brand that cares about its customers is there where it’s customers are present- social media! Social customer support is no longer a trend now, it’s larger than reality! Businesses around the globe ...
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