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Customer Service Articles
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- You've Got... Complaints! How To Turn Disgruntled Customers Into Raving Fans - by Submitted on Sep 26, 2008 from Alexandria BrownDid you know that marketing isn't only about getting your clients or customers? It's also about KEEPING them, and keeping them happy. That's a big key to growing your business, because not only will those customers themselves keep coming back to you for more, but they'll send their friends and ...
Views: 926 - Holiday Greeting Cards For Businesses - by Submitted on Sep 25, 2008 from Jeff FainMany business owners and managers send Christmas cards to their customers, prospects, suppliers, and employees every year. When choosing a company Christmas card, it's important to select an appropriate holiday greeting card that sends the right message about your organization. The card should ...
Views: 1541 - Get Personal Injury Work Claim Advice - by Submitted on Sep 18, 2008 from Blake AldenA personal injury is an injury caused to any one either physical or psychological either due to an accident or due to the negligence of medical and dental malpractice and to claim compensation you will have to get personal injury work done. There are different categories of personal injury. ...
Views: 768 - The Benefits Of Customer Service Training - by Submitted on Sep 03, 2008 from sheila MulrennanThere are a growing number of business services that offer customer service training for other companies and establishments. Some of these trainings are done in an actual institutional setting. Others are available as a purely virtual learning experience via the Internet. While most companies ...
Views: 973 - What To Expect In A Customer Service Course - by Submitted on Sep 03, 2008 from sheila MulrennanBusinesses that allow their personnel to undergo a customer service course have an advantage over those that do not bother to provide adequate training to their customer service staff. As businesses grow, the training of frontline personnel becomes a critical area that may determine how much a ...
Views: 985 - Keys To Good Customer Service: How To Make Your Customers Buy From You More Often - by Submitted on Aug 30, 2008 from Michael LeeIdentifying the keys to good customer service is the secret ingredient to a successful business venture. Here’s why. Let’s say there are two grocery stores on both ends of the street. Both carry the same items or inventories. Both stores are clean. Yet, one store seems to enjoy more patronage. ...
Views: 2303 - Features And Benefits Of Building Siding - Simulated Rock, Stone, And Brick - by Submitted on Aug 29, 2008 from May JaneSiding stone, brick, and rock products are perfect for commercial or residential projects. With siding products, you will not only save money on materials, but you will also save on the cost of labor. Not to mention, you will save application and installation time with the products. Siding ...
Views: 1722 - Manager's Corner - Why You? - by Submitted on Aug 22, 2008 from Liz WeberWhy do your customers come to you? Why do they pay you money for your products or services instead of another organization? Why you? It's a short, two-word question, but its answer could transform the way you operate your business. You see, the answer is what sets you apart from everyone else. ...
Views: 852 - Benefits Of Eco Alliance Synthetic Turf - by Submitted on Aug 21, 2008 from inba rajEco alliance waterless grass is being installed in stadiums where football teams and baseball teams play. Synthetic turf can be changed according to the sport event. This reduces lot of time. Synthetic turf can be used in swimming pool surroundings. It does not make the pool water dirty and is ...
Views: 1122 - Manager's Corner Article: Don't Expect Any Kudos For Doing Your Job - by Submitted on Aug 20, 2008 from Liz WeberDo you provide a good product or service to your customers? Do you ship orders on time? Are your employees well-trained and professional with each other and with your customers? Do you address customer problems as soon as they arise? If you do all of these things - good. That's your job. Your ...
Views: 1016 - How To Let Business Slip Through Your Fingers - by Submitted on Aug 19, 2008 from Lorraine PirihiLast week I went to purchase some food at the local deli and asked the owner what the ingredients were in the ham he sold. He was very unhelpful as I took him away from preparing food to put into the display case. So I walked out and didn't spend my money with him and won't go back again. I ...
Views: 889 - Manager's Corner - Are You Valuable Or Valued? - by Submitted on Aug 19, 2008 from Liz WeberWe've heard over and over "Add value for your customers!" But what does that mean? According to Webster's Dictionary, VALUE means "Monetary or material worth". Therefore, "Add value for your customers" must mean we have to add some thing (product, service, or other benefit) that adds tangible ...
Views: 4779 - Responding To Conflict With Customers - by Submitted on Aug 18, 2008 from Robert (Bob) LucasConflict should be viewed as neither positive nor negative. Instead, it is an opportunity to identify differences that may need to be addressed when dealing with your internal and external customers. It is not unusual for you to experience conflict when dealing with someone else. In fact it is ...
Views: 15311 - Manager's Corner Article: Get Customers. Get to Know Them - by Submitted on Aug 13, 2008 from Liz WeberI recently received a thank you note from Matt, one of my nephews. I had helped him revise his resume and practice for interviews, as he needed to "get" a co-op in his final semester of college in order to graduate. Matt wrote that he had "gotten" a great co-op position with a company that has ...
Views: 775 - 5 Key Benefits Of Using The Barcode Scanner - by Submitted on Aug 07, 2008 from Gary ZivkovichBarcode scanning gives many benefits to the users like it makes operation fast and efficient. It provides 100 percent accuracy and better customer services and that improves the profile of organization database to get the better management of the scanner databases with user interface. 1. The ...
Views: 2216 - 5 Tips To Select The Heavy Electric Scooters - by Submitted on Aug 06, 2008 from Gary ZivkovichFull-size electric scooters are available in different sizes and shapes based on the types of capacity. It is normally operated through gas and available in the market with more than 49cc capacity to get the suitable scooter. It is essential to read the specification before purchasing the ...
Views: 920 - Manager's Corner Article: Why Don't They...? - by Submitted on Aug 04, 2008 from Liz WeberHave you ever gone into a store and had a heck of a time trying to find what you wanted? You finally had to have someone lead you to it because the store's signage was poor. Like me, you probably thought, "Why don't they just put up clear signage?" Have you ever tried to reorder from one of your ...
Views: 595 - 5 Steps To Select Proper Honeymoon Stay - by Submitted on Jul 23, 2008 from Gary ZivkovichHoneymoon time is more exciting time for the new couple. Once they decide the destination and book their air ticket than third most important task is to select the proper honeymoon stay. It is essential to select the proper hotel, resort or motel as per your budget. 1. You must have to see the ...
Views: 920 - How "Fit" Is Your Customer Service? - by Submitted on Jul 18, 2008 from Adrian MillerHave you ever considered the fitness level of your customer service department? No, I’m not talking about an employee exercise program. Rather, I’m asking if your team that provides service to your clients is functioning at peak performance. If you haven’t given this much thought, you might ...
Views: 725 - 5 Tips To Use The Vacuum Cleaner - by Submitted on Jul 16, 2008 from Gary ZivkovichThe vacuum cleaner is one of the important tools for cleaning home in the weekend time for all US people. It is most essential tools for clear out the dust from the carpet and flooring as well as furniture and beds. There are various types of vacuum cleaners are available in the market depends ...
Views: 2566 - Winning Customers Over The Phone - by Submitted on Jul 16, 2008 from Lydia RamseyDo you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave the following reasons for becoming “non-repeat” customers: · 1 percent died (makes you wonder how they responded) · 3 percent moved · ...
Views: 1152 - Golden Rules For Good Customers - by Submitted on Jul 10, 2008 from Jane Boucher, MBC, CSPAll organizations need to provide good customer service. But there is another side of the coin: It is called learning how to be a better customer. In this era of downsizing, there has been an increase in the number of small businesses. Many talented people who used to work for ...
Views: 1283 - 5 Tips For Selection Of Shoe - by Submitted on Jul 09, 2008 from Gary ZivkovichShoes are necessity for the every people. The main category is kids, man’s and women’s shoes. The shoes are also classified according to its usage. In usage party shoes, casual shoes and sport shoes. Apart from the daily usage, the special types of shoes are also manufactures. The material use ...
Views: 1149 - 5 Tips To Select The Online Faxing - by Submitted on Jul 02, 2008 from Gary ZivkovichThe online faxing can save lots of money than the traditional faxing. It can reduce the cost of monthly faxing to 90 percent. Based on online faxing you can fax the documents as much as you can. Here are the tips to select the proper service providers who can give better services and capacity ...
Views: 895 - 5 Tips To Maintain Mailing List - by Submitted on Jun 25, 2008 from Christy MyerMailing list is one of the most important databases for any organization to prepare a list to help them for making the strategy. Many organizations need the prospect list for the suppliers or the buyers or prospective client list to develop the market. Mailing list is one of the most important ...
Views: 2642 - 7 Tips To Packing Your Luggage For Vacation Tour - by Submitted on Jun 24, 2008 from Christy MyerVacation time is one of the most excitement movements for the family or friends. People are planning for vacation tour by contacting tour operators, booking airlines and hotels or motels. There are many good places for enjoying the vacation during the travels. Tourism is now booming in USA and ...
Views: 1690 - Business School At Sea - by Submitted on Jun 23, 2008 from André TaylorI recently spent seven days cruising aboard the Serenade of the Seas, one of the outstanding ships in the Royal Caribbean fleet. The beautiful and massive cruise ship departed from San Juan, Puerto Rico. Each day we visited a beautiful island gem -- St. Thomas, St. Maarten, Antigua, Barbados, ...
Views: 902 - ACHIEVING RELATIONSHIP EXCELLENCE - by Submitted on Jun 20, 2008 from Dirk ZellerAs a real estate Agent, your success depends on the quality and durability of the relationships you build with your clients, and the one and only way to build solid, enduring relationships is to deliver excellent, unrivaled service. To be an outstanding Agent you need to lavish your clients with ...
Views: 817 - 5 Tips For Selection Of Furniture - by Submitted on Jun 19, 2008 from Christy MyerEvery person needs furniture at home to give better comfort. The proper furniture gives comfortable to the users. Every one wants comfort to give peace in the mind while lie-down on the sofa or on the chair. It is advisable to select the proper furniture for comfortable seating and sleeping. ...
Views: 1246 - 5 Buying Tips Of Flashlight - by Submitted on Jun 18, 2008 from Christy MyerThere are different criteria for the selection of the flashlight based on different types of batteries. Most of the batteries manufacturers using different materials and types of batteries to keep the different customers in mind. There are many large, medium and small manufacturers are ...
Views: 1302 - 4 Safety Tips For DSL Users - by Submitted on Jun 17, 2008 from Christy MyerToday nearly more than 10 million DSL users in US but you must be surprise to know that nearly 40 percent does not have covered with proper security. It is most essential to build up security system correctly. A properly build up security gateway is essential because it will give limited-access ...
Views: 920 - 5 Car Maintenance Tips To Avoid Road Accident - by Submitted on Jun 16, 2008 from Christy MyerApart from safety in driving, the other important factor is to maintenance of the car properly. You must have to follow the rules of the maintenance to keep the car according to the owner’s manual given with the booklet incase you are buying new car. Here are the tips to keep your car in ...
Views: 1679 - 5 Tips To Make Your Credit Card Safe - by Submitted on Jun 11, 2008 from Christy MyerThe credit card companies implemented various measures to protect the credit card fraud. Right from paperless feature to SSL security measures the credit card companies faces several threats. The credit card is billion-dollar business so every year many people faces fraud. Despite of several ...
Views: 1063 - 5 Tips To Select The Photo Copier Online - by Submitted on Jun 10, 2008 from Christy MyerThe criterion for purchasing the photocopier online needs different factors like specifications like types of the photocopier, capacity of the photocopier, types of photocopier etc. It is essential to select the photocopier based on the capacity and output. The output is one more criteria for ...
Views: 994 - When The Best Get Worse - by Submitted on Jun 09, 2008 from Richard FlintI'm confused! I thought taking care of the customer meant taking care of the customer. I thought the mission of every company in the people business is quality people doing a quality job of customer care. Shame on me for believing that people in the customer are business actually care about ...
Views: 1404 - Online Technical Support - by Submitted on Jun 04, 2008 from Andrew LehrenComputer support experts are gaining in popularity because of their ability to solve the problem effectively over Internet without having you to leave your premises. They are not the amateurs but certified technicians who resolve your PC issue right in front of your eyes as if it’s some ...
Views: 760 - 7 Benefits Of Off Shoring Inbound Customer Services To Developing Country - by Submitted on Jun 01, 2008 from Christy MyerThe inbound center handles call from the outside normally from toll free numbers. These calls are mainly service calls and inbound sales. The inbound call center handle catalog orders help desk queries, dealer locations and more. They offer customized services as per customer's requirements of ...
Views: 1143 - PC Troubleshooting Tips - by Submitted on May 22, 2008 from Andrew LehrenIn addition to being fun, online computer support can help you save loads of time and money. Being a computer enthusiast, you can’t compromise your PC’s safety. When it comes to nasty errors, the best way to ensure your PC protection is to avail online computer support. Computer ...
Views: 1701 - BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS: - by Submitted on May 12, 2008 from Greg SmithSuccessful Retailers Have One Thing In Common - Great Customer Service One of the first jobs I held was with K-Mart. Back then K-mart was one of the top retailers in the country. I was proud of the fact of all the people working at our store, I generated more sales than any other person. My ...
Views: 869 - Do You Have Opinions On The Car Buying Experience? - by Submitted on May 10, 2008 from Timothy SmithPrior to that… let me share my thoughts. It starts out ROUGH but has a GOOD FINALE. What is it with the car business? We all know the stereotypes. Slick, sly, sometimes scamish. With all the competition for business and the trend of everyone touting the “best customer service”, one would think ...
Views: 1332 - Private Catering - Brief Business Techniques - by Submitted on May 06, 2008 from George WalkerThe catering is becoming a great business in these days. The main advantage of catering business is the requirement of capital for this business is quite low. In fact if you have a good chef with you then you can rent the catering equipments and appoint some people to join you in daily payment ...
Views: 967 - Mental Health & Medical Professionals Need To Re-examine Customer Service Skills - by Submitted on Apr 26, 2008 from Kathleen HoweIt's a newly "recognized" population seeking mental health and medical services in today's world. The statistics say it all when over 11.7% of the military are currently reacclimating themselves into everyday society with post traumatic stress disorder, depression and other mental illnesses. ...
Views: 2435 - Wedding Catering and Wedding Cakes - by Submitted on Apr 24, 2008 from George WalkerWe all know that the business of catering can be a fantastic and a business of profit if some basics are followed properly. Also it is widely accepted fact that event catering is more profitable for the people, who are in the business of catering. There is another type of catering service ...
Views: 825 - Call Center Hiring And Staffing - by Submitted on Apr 19, 2008 from Hani MasgidiCall centre business has a reputation of being one of the industries that has high hiring and firing turnover and likewise, the mindset of the people available in industry is nurtured on the same philosophy. They are not much concerned about frequent switching like other careers where it goes ...
Views: 744 - Place The Vive Back In Your Selling With Quality PowerPoint Slides - by Submitted on Apr 18, 2008 from Eyeful LtdPowerPoint has become such a common business standard that a ordinary PowerPoint presentation is immediately marked as such. Especially if you're making a sales presentation, a poor presentation may even hurt your business. In other kinds of corporate meetings, they can help to underscore the ...
Views: 1264 - Four Tips For Selection Of Tyres - by Submitted on Apr 16, 2008 from Christy MyerEvery person in USA has its own car and need to maintain the car based on the usage. The proper tyre gives comfortable to the users. Every one wants comfort to give peace in the mind while lie-down on the sofa or on the chair. It is advisable to select the proper tyre for comfortable seating and ...
Views: 939 - Four Steps To Becoming A Priceless Experience Company - by Submitted on Apr 10, 2008 from Diana LaSalleAll the experts agree that creating good customer experiences is the key to business success. In fact a Deloitte & Touche study of 900 manufacturers determined that customer-centric companies not only have more loyal and satisfied customers they are sixty percent more profitable than companies ...
Views: 1458 - Outsourcing Your Customer Support - by Submitted on Apr 02, 2008 from Paul RiveraA new business faces multiple challenges that are unique to their situation of being a brand new operating company. Most businesses are destined to fail within the first five years of existence and it stands to reason that, for businesses that highly depend on patronage, customer service will ...
Views: 1033 - Live Chat Solutions For Online Customer Service And Level One Help Desk - by Submitted on Mar 26, 2008 from John WilsonOnline Customer Service via Live Chat on your website serves as a gateway to broader and enhanced live communication with the customers - establishing a loyal customer base for your online business. The elements that keep customers loyal are the quality of your product or service as well as ...
Views: 982 - Building Customer Rapport - by Submitted on Mar 24, 2008 from Dianna BooherTo create a positive relationship with customers, you want them to feel comfortable with you. Here are some ways to quickly establish good rapport with your customer. Create a positive impression with body language. A smile and relaxed, open body position is an invitation to your customer to ...
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